Frequently Asked Questions
Q. Our institution already regularly travels through a different agency, is there a specific reason to switch to WCV?
A. Superior Value
Great value can be hard to find, but not with WCV. Every trip we book is done at a rate that our competition simply cannot match. There are many reasons we are able to achieve this: being an industry leader means our buying power is such that destinations compete for our, and in turn your, business; our market tenure means that we have a well established relationship with select airlines; a flexible payment policy means that we will work out a payment plan for you. However, what this all really means is that you get the best price possible. For the best service possible. Every time.
Our number one priority. Our goal is simple: we want you to enjoy your trip as much as possible so that next time you travel you won't hesitate to use us again. This means our expert staff works closely with you towards ensuring all your concerns are provided for and all expectations are met. The slogan "One Call Does It All" definitely applies, from door to door and back, we can handle every aspect of your travel experience. While we can list all the steps we take to ensure you always receive World Class service from us, we believe the voices of our clients speak loud and clear in this regard (see sidebar for testimonials).
Respect for the customer. We believe in showing what we can do rather than talking about it. This is why our site is filled with customer feedback, we believe they speak louder on our behalf than we ever could - and we prefer it that way. This is why we have a performance bond on every new group booking, we allow you to hold a portion of the final payment until after the trip so as to ensure your total satisfaction. All deposits are deposited in accounts at CitiBank. We are a debt-free company supported by the immense infrastructure of American Express Worldwide and have a multimillion dollar liability policy that is unmatched in the industry. When you travel with us, your only concern should be the weather - which we can't guarantee... yet :)
Q. Can our entire group travel together?
A. Absolutely. We have the unique right of first refusal which allows us to charter a plane that fits the size of your group. In our experience we have found that not only is this effective in terms of trip logistics and organization, but also the quality of the trip and the bonding experience is enhanced in the process.
Q. How is the travel to and from airport handled?
A. WCV offers to arrange for chartered transportation to and from the airport.
A. Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the [company name] website. On some pages, you can submit your information, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Group travel size, (etc.)
The Way We Use Information:
We use the information you provide about yourself only to complete the request submitted. We do not share this information with outside parties except to the extent necessary to complete that request.
We use return email addresses to answer the email and requests for information we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use non-identifying and aggregate information to better design our website and to improve your experience. For example, we may see that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out a specific form, and we will make modifications to facilitate the flow of traffic - but we would not disclose or explore anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us at below address, phone or email.
World Class Vacations
7540 Windsor Drive, Suite 202
Allentown, PA 18195
Phone: 1-800-222-4432 or (610) 391-9094
Fax: (610) 391-9096